Terms of Service
1. The Dry Log Company
www.thedrylogcompany.com is a site operated by Hotter Logs limited
We are registered in England under company number 09445182 and our registered office is at Jewells, Hemyock, Cullompton, Devon, EX15 3PX
Our main trading address is Jewells, Hemyock, Cullompton, Devon, EX15 3PX
Our VAT number is 229 9939 44
Your privacy is of the upmost importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, register with us, complete an online form or enter a competition, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Hotter Logs complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
This information is used to process your order or deal with any enquiry or request and maybe used to send you information about our products and offers from time to time through e-newsletters. Every e-newsletter has an ‘unsubscribe’ button allowing you to opt out of emails at any time.
Reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
Customer privacy rights
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.
3. Delivery Information
All national deliveries will be ‘Economy’ which is 2-3 days from despatch and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities)
Delivery charges are based on your location and are calculated on your postcode and will be delivered on pallets by our third party courier.
Local deliveries within a 15 mile radius of The Dry Log Company EX15 3PX will be delivered by our own vehicles for a small charge, please call to arrange.
Economy delivery service has delivery times between 8.30 a.m. and 5.30 p.m. and the carrier will ring to book in a delivery day. This is termed as an ‘Open Booking’ with no time specified, just the day.
Premium Next day delivery service is available at an additional charge of £15 per pallet and goods will be delivered the day after despatch and within 1 working day from despatch. You will receive an email to confirm that it has been despatched – it will then be delivered the following day as an ‘Open Booking’, but you will NOT receive a further call.
Deliveries are designated as kerbside delivery – drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.
All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
On making a purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser.
Any delivery issues must be reported immediately to Hotter Logs.
In the event of any dispute, resulting in the goods being returned to Hotter Logs, payment will be refunded to the customer less all delivery charges.
Lead times may be extended during busy periods.
4. Right To Cancel
All customers have the right to cancel their orders under The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations. (LINK)
You have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
For the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
All notices you send us must be sent to the contact details on this site [LINK].
We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.